Buyer Protection

Refund Guarantee

If you didn't receive your product or it is significantly different to the description, we guarantee to refund your payment.

On-Time Delivery Guarantee

We want to ensure that your purchase will arrive on time, therefore we provide a guarantee that products will be delivered by a set date.

How Does Basic Buyer Protection Work?

Contact us to discuss your problem or contact our customer service team. If you can't come to an amicable agreement after contacting us, simply raise a claim by opening a dispute within 15 days of the completion of your order. Normally most sellers will respond to your claim quickly.